My People: Solutions Engineering

My People:

On-Site Admin

Smart Support

On-site IT help that feels like part of your team, whenever you need it.

Field Tech

A knowledgeable technician on-site to handle general IT tasks efficiently.

A friendly IT technician working on a server rack inside a modern office.

Flexible

Pay only for the services you need, perfect for scaling without fixed costs.

Bridging remote monitoring with hands-on support for seamless IT management.

Reliable

A technician coordinating with a service desk team through a laptop in a data center.

Close-up of hands working on network cables inside a server room.

FAQs

What is "smart hands"?

Smart hands means on-site IT support handling tasks remote teams can't.

Who benefits most?

How do I pay?

Can you scale with us?

What am I paying for?

You can pay for our 'smart hands' services using a variety of convenient and secure methods, thanks to our integration with Found and Stripe. We offer flexible payment options tailored to your business needs.

Here are the typical ways you can pay:

Credit and Debit Cards: We accept all major credit and debit cards (Visa, Mastercard, American Express, etc.) for immediate and secure online payment.
ACH Direct Debit: For a cost-effective and secure method, especially for larger or recurring payments, you can authorize us to pull funds directly from your US bank account via ACH.
Bank Transfers (Wires): This is a secure, non-disputable option often preferred for large, one-off B2B payments. We can provide you with the necessary details for a direct bank transfer.
Digital Wallets: For quick and convenient online payments, we also accept digital wallets like Apple Pay and Google Pay.
Invoicing: We can send a detailed, hosted invoice directly to your email. The invoice includes built-in links, allowing you to pay using your preferred card or bank transfer method directly through the secure Stripe portal.

Our payment process is designed to be seamless, with automated tracking and reconciliation to reduce administrative work on your end. We can also set up recurring billing for ongoing support, so your payments are handled automatically on a set schedule.

You pay only for the time you use, avoiding fixed overhead costs.

"Smart hands" on-site field technician IT services primarily benefit businesses that need expert, physical IT support at remote or numerous locations without the expense of a full-time, dedicated in-house team at each site. This solution is especially valuable for:

Businesses with Distributed Infrastructure: Companies managing IT equipment across satellite offices, retail outlets, industrial facilities, or third-party data centers far from their central IT hub.
Colocation Data Center Clients: Organizations leasing space in colocation facilities rely heavily on these technicians as their "eyes and hands" on-site, performing tasks from simple reboots to complex hardware installations and troubleshooting.
Small and Mid-Sized Businesses (SMBs): SMBs gain access to specialized, enterprise-grade IT expertise on an affordable, as-needed basis, which is more cost-effective than hiring a large internal IT staff.
Managed Service Providers (MSPs): MSPs use a network of "smart hands" partners to ensure consistent service delivery and meet client Service Level Agreements (SLAs) across various geographic areas.

By utilizing "smart hands" services, organizations achieve significant cost savings, reduce operational downtime, and gain access to scalable expertise on demand, allowing their core IT teams to focus on strategic initiatives.

Of course you can! Our 'smart hands' services are specifically designed to scale with your business needs, as scalability is one of our primary benefits. We can support everything from a single service call to a large-scale project across multiple locations, and we offer flexible service models that can adapt as your operational footprint expands."

Here is how we ensure scalability:

On-Demand Model: We operate on a flexible, pay-as-you-go basis. You only use and pay for the services you need, precisely when and where you need them.
Geographic Reach: Our extensive network of field technicians allows us to rapidly deploy resources to new offices, data centers, or retail locations as you expand into new markets.
Expertise Across Domains: Whether you need support for routine maintenance, complex network deployments, or specific hardware upgrades, we can scale our technical expertise to meet your evolving requirements.
Flexible Service Level Agreements (SLAs): We can tailor our response times and service commitments to align with your business's critical needs, ensuring that as you grow, your IT support keeps pace with your demands.